Samsung smartphone owners in Nepal comparing IMS Care Pack and IMS Care Plus face an important choice: extended warranty protection alone, or a plan that also includes limited breakage insurance.
IMS Care Pack offers an additional year of warranty coverage and discounts on physical-damage repairs. Care Plus adds one-time breakage insurance, but customers must contribute towards an approved claim. Its deductible is 10% of the claim amount, with a minimum payment of NPR 5,000.
That minimum payment deserves attention before purchasing. A protection plan’s advertised fee is only part of the potential cost of using it.
What does IMS Care Pack cover?
IMS describes Care Pack as a 12-month warranty extension for eligible manufacturing defects and technical faults. The plan also advertises two benefits for paid physical-damage repairs:
- 8% discount on parts
- 50% discount on labour
These are repair discounts, rather than accidental-damage insurance. A cracked screen can therefore still leave the owner with a repair bill.
IMS’s published eligibility conditions require an authorised handset imported through the national distributor, a purchase bill and enrolment within the original warranty period. Its current Care Pack webpage specifically names the Galaxy S25 series. Owners of other devices should confirm eligibility directly before paying.
How is IMS Care Plus different?
IMS presents Care Plus as an extended-warranty plan with one-time breakage insurance. The listed components are:
- OLED screen
- Metal front cover
- Back cover
Only one insurance claim is permitted during the extended coverage period. Insurance documentation requires a government-issued ID and purchase invoice with matching names; business purchases require additional supporting documents.
Buyers should obtain the policy certificate showing the insurance start date, expiry date and claim procedure. The public terms reviewed do not clearly establish those dates or a complete model-specific enrolment schedule.
How much would you pay when claiming?
The minimum deductible means that a customer’s contribution can exceed 10% on smaller eligible claims.
| Illustrative eligible claim amount | 10% calculation | Applicable deductible |
|---|---|---|
| NPR 20,000 | NPR 2,000 | NPR 5,000 |
| NPR 40,000 | NPR 4,000 | NPR 5,000 |
| NPR 50,000 | NPR 5,000 | NPR 5,000 |
| NPR 80,000 | NPR 8,000 | NPR 8,000 |
These examples apply the published deductible formula. They are not repair quotations or guarantees that a claim will be accepted. The plan fee is paid separately, and excluded charges may increase the customer’s total expense.
For a NPR 20,000 eligible claim, the NPR 5,000 minimum represents 25% of the amount. This makes the likely repair cost an important comparison point when deciding whether to purchase protection.
Reported Samsung IMS Care Pack and Care Plus prices in Nepal
Gadgetbyte Nepal’s November 3, 2026 report lists the following prices. These are reported figures, not an independently confirmed IMS tariff. Confirm the model, storage capacity, eligibility and final charge with IMS before purchase.
| Reported Samsung model | Care Pack | Care Plus |
|---|---|---|
| Galaxy S25 | NPR 1,999 | NPR 5,999 |
| Galaxy S25 Plus | NPR 2,999 | NPR 7,499 |
| Galaxy S25 Ultra, 256GB | NPR 4,999 | NPR 9,999 |
| Galaxy S25 Ultra, 512GB | NPR 4,999 | NPR 10,499 |
| Galaxy S25 Ultra, 1TB | NPR 6,999 | NPR 11,999 |
| Galaxy S26 | NPR 3,999 | NPR 6,699 |
| Galaxy S26 Plus | NPR 5,499 | NPR 9,199 |
| Galaxy S26 Ultra, 256GB | NPR 6,499 | NPR 10,699 |
| Galaxy S26 Ultra, 512GB | NPR 7,499 | NPR 12,199 |
| Galaxy S26 Ultra, 1TB | NPR 8,999 | NPR 14,699 |
| Galaxy Z Flip 7 | NPR 4,649 | NPR 7,999 |
| Galaxy Z Fold 7, 256GB | NPR 7,349 | NPR 12,499 |
| Galaxy Z Fold 7, 512GB | NPR 7,799 | NPR 13,499 |
| Galaxy Z Flip 8 | NPR 5,850 | NPR 9,750 |
| Galaxy Z Fold 8, 256GB | NPR 8,250 | NPR 13,750 |
| Galaxy Z Fold 8, 512GB | NPR 9,300 | NPR 15,500 |
| Galaxy Z Fold 8 Ultra, 256GB | NPR 9,000 | NPR 15,000 |
| Galaxy Z Fold 8 Ultra, 512GB | NPR 10,200 | NPR 17,000 |
Eligibility caveat: The official IMS pages reviewed do not corroborate this entire model list. In particular, the “Galaxy Z Fold 8 Ultra” rows reproduce the secondary report and should not be treated as confirmation of the device’s availability or plan eligibility.
Exclusions and repair conditions
The extended warranty excludes batteries and faults involving water damage, misuse or unauthorised modifications. Repairs must be handled by authorised personnel. IMS also provides for a depreciation-based commercial solution when spare parts are unavailable. Owners are advised to back up their data before submitting a handset.
The limited breakage wording should not be interpreted as confirmation that theft, loss, liquid damage or every foldable component is insured. Ask for written clarification where the policy does not answer a specific concern.
What should buyers confirm?
Before purchasing either plan, ask the service centre:
- Is the handset’s exact model and IMEI eligible?
- When does each element of protection begin and end?
- Who underwrites the insurance?
- Is there a maximum payout or depreciation deduction?
- How quickly must an incident be reported?
- For a foldable phone, which display and hinge repairs qualify?
- What charges remain payable beyond the deductible?
For perspective, the reported Galaxy S25 Care Plus fee of NPR 5,999 plus the minimum deductible produces an illustrative NPR 10,999 combined outlay across buying the plan and making one qualifying claim. Any additional charges would need to be assessed separately.
Care Pack may interest owners seeking longer protection against eligible faults. Care Plus requires a further calculation: whether its fee, deductible and restrictions offer useful protection against the particular repairs the owner is concerned about.
